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Warranty and service

Gwarancja i serwis Rest Lords

Here at Rest Lords, we pay close attention to the reliability of every massage chair. We control their quality at every stage, from production order to acceptance, in order to ensure long-lasting operation.

Standard warranty for physical persons

Each massage chair is covered by the standard warranty period, during which we secure the smooth operation of the massage seats, by making a free service with access to you. The period of standard protection in the case of consumer sales, that is for the benefit of the household, lasts in accordance with the law in force in Poland, i.e. 24 months from the date of issuing the warranty card.

Extended guarantee period

Our offer also includes the option of extending the standard warranty period even up to 5 years on terms identical to the standard warranty period.

  • The cost of extending the standard warranty for all massage chairs is 750 zł / per year

* The standard warranty period applies to the use of a massage chair for a maximum of 5 hours a day. This time allows you to take 20 sessions of a 15-minute massage, it is definitely enough time for a family of six.

Guarantee of “business” type for companies

In order to secure the free service of massage seats used for commercial purposes or assuming intensive work, sold for business purposes, the period of the Business type is in accordance with the Polish law, ie 12 months from the date of issuing the warranty card.

Extended guarantee period

In the case of business-like guarantees, as with the standard guarantee for individuals, it is possible to purchase an additional warranty period of up to 3 years. Thanks to the appropriate protection of our massage chairs, it is not necessary to order additional service inspections during the protection period.

  • The cost of extending the Business Guarantee by one year is 1500 zł
  • The cost of extending the Business Guarantee by two years is 3500 zł

Service and repair after guarantee period

We take care of all our massage seats, therefore after a standard or even extended warranty period, we provide post-warranty service. The service is carried out in the same way as during the standard warranty, only in this case, before the arrival of the service technician, we confirm the cost of its performance.

Service performance

To secure a few service requests, we maintain our own professional and mobile service team that professionally trained and equipped with the entire database of tools and components provides service throughout the country. During the warranty period we provide free of charge service with access to you . In the event of a fault, the service team arrives at a pre-arranged time and performs a complete repair on site.

If you have any problems with your armchair:

  • Model Warranty Card

    MASSAGE CHAIR WARRANTY CARD

    Limited liability company REST LORDS sp. z o.o. (Guarantor) with its registered office in Olsztyn, Poland, at Tarasa Szewczenki 7 /11, 10-274 Olsztyn, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Olsztyn 8th Commercial Division of the National Court Register under the number KRS 0000780982, holding the following Tax ID (NIP) 7393926470 and National Business Registry Number (REGON) 383085620, guarantees the proper operation of the massage chair for 12 or 24 months by default, and in the case of the extended warranty also for a longer period, provided that the warranty period is in each case specified in detail in the purchase document issued by the Guarantor (invoice / receipt). Any defects of the massage chair found within the guarantee period shall be repaired free of charge in the territory of the Republic of Poland by an authorised service provider according to the rules specified below:

    1. The warranty card is valid only with the proof of purchase of the massage chair.
    2. The warranty period is counted from the date of delivery of the ordered massage chair to the User.
    3. In matters not covered by this Warranty Card, the provisions of the Act of 23 April 1964 The Civil Code and the Act of 30 May 2014 on Consumer rights and other generally applicable laws shall apply.
    4. The warranty is effective on the territory of the Republic of Poland.

    Requesting a repair

    5. Reporting a defect in a massage chair and requesting a repair must be done immediately, but no later than 30 days after the defect has occurred.
    6. The defect must be reported using the repair service request form found at restlords.com/en/service-request/

    Performance of the repair

    7. Guarantor reserves the right to carry out the repair on site or at its own headquarters, in which case the transport shall be carried out at the expense of the Guarantor.
    8. The authorized service provider will carry out the repair within 21 days (working days), starting from the date of notification of repair in accordance with item 6.

    Warranty exclusions

    9. The standard or extended warranty covers only the use of the massage chair up to 8 hours per day.
    10. The warranty does not cover
    • defects caused by mechanical damage to the equipment caused by the User,
    • defects caused by external factors beyond the Manufacturer’s control,
    • defects and damage to the equipment resulting from: inconsistent with the user’s manual or improper storage or maintenance; unauthorized repairs, alterations or structural changes made by the user or other unauthorized persons; deterioration of the product quality caused by the natural wear and tear process, such as abrasion of the outer shell of the product, scratches, etc.
    11. This warranty does not exclude, limit or suspend Buyer’s rights under the statutory warranty for defects in sold goods

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